Due to the spread of the COVID-19 novel coronavirus and its continuing impact on air travel services globally, Etihad Airways continues to follow UAE and international government and regulatory authority directives and has implemented a series of consolidated network changes. This is also being carried out for the safety and convenience of its customers and staff, and to minimise operational disruption during this period. The following services from Abu Dhabi have been temporarily adjusted:
Australia
Melbourne (MEL)
Reduced from 14 weekly to eight weekly from 29 March until 30 April.
Belarus
Minsk (MSQ)
Suspended from 2 April until 30 April.
Belgium
Brussels (BRU)
Suspended from 22 March until 30 April.
Pakistan
Islamabad (ISB), Karachi (KHI), Lahore (LHE)
Suspended from 21 March until 4 April.
Philippines
Manila (MNL)
Reduced from double-daily to daily from 21 March until 30 April.
South Africa
Johannesburg (JNB)
Reduced from daily to four weekly from 28 March until 30 April.
South Korea
Seoul (ICN)
Reduced from four weekly to three weekly from 30 March to 30 April.
Switzerland
Zurich (ZRH)
Suspended from 24 March until 30 April.
United States
Chicago (ORD)
Reduced from daily to four weekly from 22 March until 30 April.
Los Angeles (LAX)
Reduced from four weekly to three weekly from 29 March until 30 April.
Washington, D.C. (IAD)
Reduced from daily to four weekly from 24 March until 30 April.
The following previously announced network changes remain in place:
Azerbaijan
Baku (GYD)
All flights suspended from until 30 April.
Bahrain (BAH)
Reduced from triple-daily to daily until 1 March; increase to twice daily 1 April until 30 April.
China
Shanghai (PVG)
All flights suspended until 28 March.
Chengdu (CTU)
All flights suspended until further notice.
Hong Kong (HKG)
All flights suspended until 30 June.
Egypt
Cairo (CAI)
All flights suspended from 20 March until 30 April.
Greece
Athens (ATH)
Reduced from daily to four weekly from 01 April to 30 April.
India
Ahmedabad (AMD), Bangalore (BLR), Calcutta (CCU), Calicut (CCJ), Chennai (MAA), Cochin (COK), Hyderabad (HYD), Delhi (DEL), Mumbai (BOM), Trivandrum (TRV)
All flights suspended from 22 March until 28 March.
Indonesia
Jakarta (CGK)
Reduced from double-daily to daily (suspension of EY472/EY471) from 18 March until 30 June.
Italy
Milan (MXP)
All flights suspended until 30 April.
Rome (FCO)
EY85/EY86 suspended until 30 April.
EY83/EY84 suspended until 30 June.
Japan
Nagoya (NGO)
Tokyo (NRT)
Jordan
Amman (AMM)
Kazakhstan
Nur-Sultan (TSE)
Reduced to one per week from 19 March until 31 March.
All flights suspended from 1 April until 30 April.
KSA
Riyadh (RUH), Jeddah (JED), Dammam (DMM), Medina (MED)
Kenya
Nairobi (NBO)
All flights suspended from 19 March until 30 April.
Kuwait (KWI)
All flights suspended until 31 March.
Lebanon
Beirut (BEY)
Maldives
Male (MLE)
Reduced to daily from 23 March until 30 April.
Morocco
Casablanca (CMN) and Rabat (RBA)
Oman
Muscat (MCT)
Reduced from triple-daily to double-daily until 30 April.
Russia
Moscow (DME)
Serbia
Belgrade (BEG)
Singapore (SIN)
Reduced from daily to four weekly from 01 April to 30 April
Spain
Madrid (MAD) and Barcelona (BCN)
Sri Lanka
Colombo (CMB)
Reduced from twice-daily to daily from 29 March until 30 April.
Sudan
Khartoum (KRT)
All flights suspended from 18 March until 30 April.
Geneva (GVA)
Thailand
Bangkok (BKK)
Reduced from triple-daily to double-daily (suspension of EY406/EY405) from 1 April to 02 May.
Turkey
Istanbul (IST)
IMPORTANT NOTE
Future changes to the route network may occur due to government directives in key markets. Etihad Airways is working closely with regulatory authorities in the UAE and overseas and is continuing to monitor this situation closely.
For passengers impacted by flight cancellations, procedures are in place for fare refunds or for flight changes when services resume. Customers should visit the dedicated easy-to-use web page relating to these matters at https://www.etihad.com/en/travel-updates/covid-19.
Etihad Airways is urging guests whose flights are impacted by COVID-19 travel restrictions to refrain from calling the airline’s customer service lines unless their flights are scheduled within the next 48 hours. Contact Centres are currently experiencing significant congestion and long waits. The immediate priority is to assist those guests with imminent travel.
The Etihad Airways Contact Centre in the UAE is reachable on (+971) 600 555 666. The list of other local contact centres is available at www.etihad.com/en/help/contact-us.
Alternatively, guests who issued tickets through travel agents should contact them directly for any changes or cancellations
Regular Covid-19 travel updates are available by visiting the following pages on etihad.com:
English: https://www.etihad.com/en/travel-updates/covid-19
Arabic: https://www.etihad.com/ar/travel-updates/covid-19
