Cookie

policy

We use cookies to distinguish you from other users of our website. Understanding how you use our website helps us to provide you with the best experience possible and make changes to improve our site in the future.

Websites that operate across certain parts of the European Union are required to obtain consent to using or storing cookies (or similar technologies) on your computer or mobile device.

This policy gives you clear and relevant information about why and how we store and use cookies. It does not govern the collection and use of information from etihadguest.com.

You can review the Etihad Guest privacy policy or contact us for more information.

You’ll find a detailed list of cookies which are used by our website here. 

By continuing to use our website, you are agreeing to our placing cookies on your computer in order to analyse the way you use our website. Please read this cookie policy carefully for more details about the information we collect when you use this site.

If you do not wish to accept cookies in connection with your use of this website, you must stop using our site.

A cookie is a small file of letters and numbers that are placed on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive.

First and third-party cookies: whether a cookie is ‘first’ or ‘third’ party refers to the domain placing the cookie.First-party cookies are those set by a website that

is being visited by the user at the time (e.g., cookies placed by www.etihad.com).

Third-party cookies: are cookies that are set by a domain other than that of the website being visited by the user. If a user visits a website and another entity

sets a cookie through that website this would be a third-party cookie.

Persistent cookies: these cookies remain on a user’s device for the period of time specified in the cookie. They are activated each time that the user visits the

website that created that particular cookie.

Session cookies: these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all

cookies (including essential cookies) you may not be able to access all or parts of our site.

Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon you visit our site. Turning off or deleting cookies will not

prevent device identification and related data collection from occurring.

Internet browsers allow you to change your cookie settings. These settings are usually found in the 'options' or 'preferences' menu of your internet browser. In order to understand these settings, the following links may be helpful. Otherwise you should use the 'Help' option in your internet browser for more details.

Cookie settings in Internet Explorer

Cookie settings in Firefox

Cookie settings in Chrome

Cookie settings in Safari

Once you have given us your consent to the use of cookies, we shall store a cookie on your computer or device to remember this for next time. This will expire periodically (and in all cases within 13 months). If you wish to withdraw your consent at any time, you will need to delete your cookies using your internet browser settings.

Find further information about deleting or blocking cookies here. 

Generally, a cookie will contain a string of text that contains information about the browser. To work, a cookie does not need to know where you are from, it only needs to remember your browser.

Some cookies we use may store more personal information about you. However, this can be done only if you yourself have provided our website with that personal information.

The cookies used on our site are categorised as follows:

• Strictly necessary
• Performance
• Functionality
• Targeting

Strictly necessary
“Strictly Necessary”cookies let you move around the website and use essential features like secure areas and shopping baskets. Without these cookies, services you have

asked for cannot be provided. Please note that these cookies do not gather any information about you that could be used for marketing or remembering where you've been

on the internet.

We use these Strictly Necessary cookies to:

• Remember information you have entered on order forms when you navigate to different pages during a web browser session
• Remember the goods and services you ordered when you get to the checkout page
• Identify you as being logged in to our website
• Make sure you connect to the right service on our website when we make any changes to the way the website works
• Route users to specific applications of a service, or specific servers

Accepting these cookies is a condition of using the website, so if you prevent these cookies we can't guarantee your use of our website or how the security on our website will

perform during your visit.

Performance
“Performance” cookies collect information about how you use our website (e.g., which pages you visit, and if you experience any errors). These cookies do not collect any

information that could identify you and are only used to help us improve how our website works, understand what interests our users, and measure how effective our advertising is.

We use Performance cookies for:

• Web Analytics: to provide statistics on how our website is used
• Ad Response Rates: to see how effective our advertisements are, including those pointing to our sites
• Affiliate Tracking: to provide feedback on an anonymous basis to partners that one of our visitors also visited their website. This can include details of any products purchased
• Error Management: to help us improve the website by measuring any errors that occur
• Testing Designs: to test different designs of our website

Some of these cookies are managed by third parties, and you may refer to the third parties' own website privacy notifications for further information.

By using our site, you accept the use of “Performance” cookies. Accepting these cookies is a condition of using the website, so if you prevent them we

cannot guarantee how our site will perform for you.

Functionality
“Functionality” cookies are used to provide services or to remember settings to improve your visit.

We use Functionality cookies to:

• Remember settings you've applied, such as layout, text size, preferences, and colours
• Remember if we've already asked you if you want to fill in a survey
• Show you when you're logged in to the website

Some of these cookies are managed by third parties, and you may refer to the third parties' own website privacy notifications for further information.

“Targeting” cookies are linked to services provided by third parties, such as 'Like' buttons and 'Share' buttons. Third parties provide these services in return for recognizing that you have visited our website.

We use Targeting cookies to:

• Link to social networks like Facebook, who may subsequently use information about your visit to target advertising to you on other websites
• Provide advertising agencies with information on your visit so that they can present you with advertisements in which you may be interested, including advertisements about our group or affiliate companies and other Etihad brands such as Etihad Cargo, Etihad Holidays and Etihad Guest, and our partners
• If the device used to access our website is being shared with several people, the person viewing advertising content might not be the person who visited our website
• All of these cookies are managed by third parties, and you may refer to the third parties' own website privacy notifications for further information

By using our site, you accept the use of "Targeting" cookies. In some cases accepting these cookies may be a condition of using the website; so if you disable or block them we cannot guarantee how our site will perform.