Travel
insurance
Travel Guard for Etihad Airways provides full protection and peace of mind when you’re travelling, with 24-hour claim support.
Whether you’re travelling for business or leisure, Travel Guard is available for residents of Australia, Bahrain, France, Germany, Greece, Ireland, Italy, Kuwait, Switzerland, Thailand, the UAE and the UK.
Travel Guard insurance is available if you are a resident of any of the countries below.
Please download the policy based on your country of residence. We recommend that you download and print the policy wording for your reference and record.
Travel Guard is a comprehensive travel insurance for Etihad Airways customers.
You can purchase Travel Guard when you book your flight on www.etihad.com
No, you must purchase Travel Guard when you book your flight on www.etihad.com
Travel Guard is available for Etihad Airways passengers who are residents of Australia, Bahrain, France, Germany, Greece, Irelans, Italy, Kuwait, Switzerland, Thailand, the UAE and the UK. Passengers must be over three months old and be a legal resident of the country they are flying from. For policies purchased in Thailand, please refer to the Thailand eligibility conditions.
Travel Guard covers you for the duration of your trip up to a maximum of 90 days. If you are travelling from Australia or Thailand, you may be covered for up to 180 days.
You’ll be covered from 12:01 am the day after you purchase your Travel Guard policy. All other benefits will be effective from the date that of your trip. For policies purchased in Thailand, please refer to the Thailand eligibility conditions.
Travel Guard insurance is limited to Etihad Airways flights within the Etihad Airways network only. For policies purchased in Thailand, please refer to the Thailand eligibility conditions.
You don’t need to carry your insurance certificate. All you need is your policy number which we’ll email you when you purchase your insurance.
You can view or print your insurance certificate here.
Find the full terms and conditions of your policy here.
No, currently Travel Guard does not cover sports and similar activities.
Yes, although some conditions are excluded, as detailed in our policy terms. For policies purchased in Thailand, please refer to the Thailand eligibility conditions.
Yes, Travel Guard covers theft (and damage due to attempted theft) as long as it occurs during your travel. This is subject to your policy terms and conditions.
We offer 24-hour emergency assistance.
It is important that you call the numbers provided by Travel Guard as detailed in your policy before taking any action. For any patient treatment, please retain all original receipts, original medical certification and claim them on your return to your country of residence. For more details, please refer to Claims Procedure.
Subject to policy terms and conditions, you will be reimbursed for out-patient medical expenses all covered sickness or accident-related claims as per your policy.
Yes, your Travel Guard policy covers emergency illness and medical expenses, subject to your policy terms and conditions.
If you have purchased your travel insurance policy in any of the countries listed below, you may cancel your policy prior to your date of travel. Please contact us using the details below:
Country
Contact No.
Email
Australia
1800 009 925
traveladmin@aig.com
France
+33 1 49 02 42 22
assurance.voyage@aig.com
Germany
+49(0)221 8277 9639
travelguard-service@roland-assistance.de
Greece
+30 210 81 27 600
customerservice-GR@aig.com
Ireland
1800 344 455
Travel.ie@aig.com
Italy
+39 02 91 483 100
assicurazione.viaggi@aig.com
Switzerland
+41 43 333 37 74
travelguard-schweiz@roland-assistance.de
Thailand
+66 2 649-1999
callcenter.th@aig.com
United Kingdom
0333 300 0150
etihaduk@aig.com
You are only entitled to a refund if you cancel a policy purchased from one of the countries listed above. You may also be entitled to a refund in unforeseen emergencies such as illness or death. Pre-existing medical conditions and injuries are not covered. For policies purchased in Thailand, please refer to the Thailand eligibility conditions.
You cannot change your Travel Guard policy. In the event that your flight is rescheduled, the new period of insurance will begin on the rescheduled date. If you are travelling from Thailand, please refer to the Thailand eligibility conditions.
Contact the Claims Offices to report a claim. A representative will review your claim and explain what type of information they need. You will need to fax or mail the claim form with any additional documentation.
We aim to process claims within 21 days of receiving the required documentation.
Please contact your local agent to dispute a claim.
No, Travel Guard does not cover a claim if the airline cancels the flight.
Need to make a claim or have questions about your policy? Speak to an agent now.
To submit claim, get in touch with an agent in the country where you purchased your travel insurance.
Address
Contacts
Operating Hours (Local hours)
Australia AIG Australia Limited
AIG Australia P.O. Box 9933 Melbourne VIC 3001
Online claims lodgement: www.aig.com.au/lodgeaclaim
Claims email address: auclaims@aig.com
Bahrain Takaful International Co,
P.O. Box: 3230, Manama - Bahrain
Phone: +971 4 509 6111
Email: servicecenter-me@aig.com
26, Esperidon Str. 2001 Strovolos, Cyprus
Phone: +357 22 699999 Fax: +357 22 699700
France AIG Europe Limited France Branch
Tour CB21, 16 place de l’Iris 92040, Paris La Defense Cedex - France
Phone: +33 149 02 42 22 Email: Declarations.A&H@aig.com
9 AM – 5 PM
Germany AIG Europe S.A
Direktion für Deutschland Schadenabteilung Consumer Lines Neue Mainzer Straße 46-50 60311 Frankfurt am Main, Deutschland
Phone: +49(0) 7131-186 263
Email: AIGschadenservice.de@aig.com
Greece AIG Greece S.A. Representation of Insurance Companies
119 Kifissias Av., 151 24 Maroussi, Athens, Greece
Phone: +30 210 81 27 600
Email: customerservice-GR@aig.com
Italy AIG Europe S.A – General Representative for Italy
Rappresentanza Generale per l’Italia Via della Chiusa, 2 20123 Milano, Italy
Phone: +39 02 91 483 100 Email: sinistri.ita@aig.com
Kuwait AIG MEA Limited (Kuwait Branch)
5th floor, Al-Kharafi Tower, Osama Bin Monkiz Street Area 7, Al-Qubla, Kuwait City, Kuwait office
Phone: +961 1 990127
Email:servicecenter-me@aig.com
8 AM – 5PM Sunday to Thursday
Switzerland AIG Europe S.A. Luxembourg, Opfikon Branch Establishment located in Switzerland
Opfikon Branch Sägereistrasse 29 CH-8152 Glattbrugg, Switzerland
Phone: +41 43 333 37 66 Fax: +41 43 333 37 99
Email: claimsCH@aig.com
Thailand New Hampshire Insurance Company
12thA and 21st – 23rd Floor, Siam Tower, 989 Rama I Road, Patumwan, Bangkok Thailand 10330
Phone: +66 2 649 1999
Email: callcenter.th@aig.com
8.30AM – 5PM
Monday to Friday
United Arab Emirates American Home Assurance Company (Dubai Br.)
The H Hotel - Complex, Trade Center First, 27th Floor, PO Box: 40569, Dubai, UAE
Telephone number: +971 4 5096111
Phone: +353 1 208 1400
Email: travel.ie@aig.com
United Kingdom American International Group UK Limited
Unit 21, Cecil Pashley Way, Shoreham Airport, Shoreham by Sea, West Sussex BN43 5FF
Phone: 0330 123 3126
For 24-hour emergency medical assistance, refer to your country of residence.
Telephone
Cyprus
+44 (0) 1273 207 618
UK.assistance@AIG.com
+33 149 02 46 70
+44(0)1273-400 872
TravelGuard-Schaden@roland-assistance.de
+30 2 1034 97075
+39 039 6554 6635
United Arab Emirates Bahrain Kuwait
+44 1273 400 610
uk.assistance@aig.com
Arabic speaking passengers Service available from Sunday to Thursday 8 AM to 5 PM, local UAE time
+971 4 5096111
service.center-me@aig.com
+60 3 2772 5594
AUassistance@aig.com
+66 2 649 1346
Thassistance@aig.com
+44 (0) 1273 723 146
+44 (0) 1273 747 602
Uk.assistance@aig.com
Etihad Airways assumes no responsibility for the issuance of any claims made through your Travel Guard policy.
Please refer to the actual policy wording provided at the time of your purchase, which contains reductions, limitations, exclusions and termination provisions.
Not all coverage will be available in every country. Certain names, words, titles, phrases, logos, icons, graphics or designs on this website may constitute trade names, registered or unregistered trade-marks (“Trade-Marks”) of AIG and used under license by AIG.
All information in this website is protected under copyright legislation.
Click on your country of residence to read the full terms and conditions of your Travel Guard travel insurance policy*:
*This is not a contract of insurance, all benefits, coverage and sum insured are subject to the policy terms, conditions, and exclusion and to the limits indicated under the purchased plan.
By entering into this contract of Insurance, the Named Insured consents to the Company processing data relating to the Named Insured for providing insurance products and services, legal, administrative and management purposes and in particular to the processing of any sensitive personal data relating to the Named Insured.
The Named Insured consents to the Company making such information available to third parties including but not limited to any Group Company, those who provide products or services to the Insurer or any Group Company, and regulatory authorities, within and outside the Named Insured's country of domicile.
