Our contact centre and live chat are now available to help with your questions or requests while we complete our systems switch.
Need help?
We're listening
If you’ve got a question about travel requirements, restrictions or flight cancellations, or to request a refund, our team’s ready to chat live with you. Otherwise, you’ll find everything you need to know in our travel guide.
If you’d like to make any changes to your flight, pick your seat or book extra baggage, you can do so easily and conveniently through Manage my booking.
Booked with a travel agent or another airline? Speak to them to change or cancel your booking.
Are you a travel agent?
Etihadhub.com, our dedicated live chat support for industry professionals, is the right place for your enquiries. Please note the Hub's live chat support is available only from 10 am – 7 pm (Abu Dhabi time)
Get in touch with us on Facebook or Twitter, or follow our adventures around the world on YouTube and Instagram. Comment, tag and share your Etihad experience.
@Etihadhelp
Join us on Facebook
Visit our YouTube site
Read our baggage guide to work out your baggage allowance, track bags that may be missing or up to 30% off extra baggage.
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Left something behind? We'll do our best to help you find it.
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We love to hear from you! If you've had a great journey or want to share some feedback with us about something that's gone wrong, we'd like to know.
Give feedback
Have a story, news you’d like to share or just want to get in touch with our media team? contact dutymediaofficer@etihad.ae.
For all other enquiries, please call +971 600 555 666 in the UAE or get in touch with one of our Global Contact Centres.
