Please let us know that your baggage has not arrived before you leave the airport. We’ll give you a Property Irregularity Report (PIR), which you’ll need to track your bags, to organise a delivery or to make a claim in the future.
Track your bags
If your baggage or its contents has been damaged, please let us know as soon as possible. Visit the arrivals desk before you leave the airport. We’ll give you a Property Irregularity Report (PIR), which you’ll need to make a claim. If you have already left the airport, you can submit a claim within seven days of collecting or receiving your bags here.
We’ll do everything we can to help you get it back.
Let’s get started
Not always. You may need to pick up your bag and check it in again, depending on the route and country you are travelling through. Your agent can confirm when you check in at the airport.
If your flight was operated by Etihad Airways, please contact our Baggage Services team within 48 hours. If you flew with another airline, you’ll need to get in touch with them directly.
If your bags or contetnts are damaged, please submit a claim within seven days of receiving your baggage. You’ll need to submit a photo of the damaged item, with the baggage tag attached.
There are some instances that we are unable to accept liability for lost or damaged baggage:
In the case of delayed baggage, you are entitled to submit a claim for essential items that you need to purchase whilst we track your bags. There is no guarantee that you will be able to reclaim everything you ask for.
For flights to or from the US, we will evaluate all damage claims relating to checked baggage on a case-by-case basis. This is in accordance with USDOT interpretation of US regulations and applicable aviation conventions.
All reimbursements are at our discretion.
For any baggage enquiries, please contact your local baggage services office.
